If you log into Banner Admin and receive a Blank Page
Try refreshing the page. You may have to refresh a couple of more times. If refreshing the page does not work, follow the steps listed below.
If you are getting the message. " User not authenticated" or "Invalid Password" when accessing Banner Admin, this is due to being timed out of the Banner Session.
To fix this issue, try these steps:
- Open up your https://signon.stjohns.edu window (This may already be open), and sign out.
Log back into https://signon.stjohns.edu and then click on the Banner Prod app again.
If that doesn't work, then try this step:
- Close all your browsers and start fresh by going to https://signon.stjohns.edu
If that doesn't work, then try this step:
- Clear your browser history, or try a new browser: Chrome and Firefox are the recommended browsers for Banner.
If that doesn't work, then try this step:
- Reboot your machine and then repeat Step 1.
If these steps do not work, please Report an Incident to the Service Desk by following these instructions:
How do I request assistance from I.T.?