Service Desk : St. John's University Service Desk

Canvas Service Disruption

Jennifer Briones

5 days ago

As you are probably aware, St. John's, along with many other universities, experienced a Canvas outage on the evening of May 7 due to a security-related incident. We recognize that this disruption occurred during a critical time in the academic term and understand the concern it may have caused.

To help answer questions and provide you with clear, useful guidance, the University has published a Canvas Outage FAQ regarding this disruption that addresses:

What happened and when
Whether student information or coursework was affected
How assignments, exams, and deadlines will be handled
What actions students should and should not take at this time
How official updates will be communicated

Canvas Outage FAQ

Please review the FAQ page for the most up-to-date and reliable information, and only rely on official University communication channels and avoid unofficial or speculative sources.

Thank you for your patience and understanding as we continue working with the vendor and supporting your academic progress during this time.