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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
54
How do I schedule an appointment with IT?
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
How do I update my current email password, or how do I update my Multi-Factor Authentication (MFA) for Signon.stjohns.edu?
Access to Library Resources
See all 54 articles
StormCard
3
How do I add funds to my Storm Card account ?
How to mark your StormCard as Lost / Stolen
StormCard Frequently Asked Questions
Services for Students
21
SJU Student Laptop Lost / Stolen Procedure
HOW TO ACCESS CABLE TV USING SPECTRUM U
Handshake - Career Services Tool
How do I add an authorized user in TouchNet - New UIS?
University Mailroom - Student Packages
See all 21 articles
Wireless and Mobile Device
7
How to connect your Gaming Console or Smart Devices to campus WI-FI on SJUGuest
How do I connect to SJUGuest - St. John's Guest Wireless?
Email Setup on Mobile Devices
How do I connect to SJUMobile (WIFI)
Removing existing saved wireless network on Apple devices
See all 7 articles
Voice and Desk Phone Services
8
Setting up a Conference Call Instructions
How to setup Call forwarding on your Office Avaya Desk Phone
Avaya Quick Reference Guide for Desk Phones
Microsoft Teams - Voice Calling
Teams Voice Quick Reference Guide
See all 8 articles
Connect
3
St. John's U Connect Mobile App
How to Navigate New UIS Experience
How do I locate my ID Information (X number / A number)?
Software
Apporto Virtual Desktop
1
Apporto - Virtual Desktop for Students
Banner
2
How do I access Ellucian On-Demand Training?
Help Guide for Banner Search (SaaS)
Canvas
84
Canvas Student Guides and Video
Post a syllabus
How do I edit the Syllabus in a course
How to Create a Module
How to Create a Page in Canvas
See all 84 articles
Cisco Webex
49
How do I login into WebEx?
Webex Attendee and Participant User Guide
Webex - Using Virtual Backgrounds
Automatically Record Webex Meetings
Cisco WebEx - Help Guide - Frequently Asked Questions
See all 49 articles
EPM
0
Formstack
14
Formstack Troubleshooting - Prefilled Information is Missing or Incorrect
Formstack Troubleshooting - Workflows - Specified User Not Found
Formstack Troubleshooting - Login - I don't see Forms or Workspace after clicking the Formstack button in SignOn
Formstack Troubleshooting - Action Required: Re-Authenticate your XXXXX integration
Formstack Troubleshooting - Terms and Conditions Prompt
See all 14 articles
MacOS
1
Clear DNS Cache All systems
Microsoft Office-Booking-Teams
53
Office 365 Installation via SJU Microsoft Account
Microsoft Teams – Creating and Sharing a Link to a Meeting
Microsoft Office 365 "Installation limit reached" error
How to setup Out of Office Notification
Junk Mail
See all 53 articles
OneDrive, Shared Network Drives, SharePoint
8
How do I login to OneDrive and backup files?
How do I share a file or folder in OneDrive?
One Drive - Frequently Asked Questions
How to check your Microsoft OneDrive / Sharepoint Storage Limit
Microsoft Sharepoint
See all 8 articles
Other
2
Accessing Software in Company Portal
Panopto Content Retention - Video Archives
UIS
30
UIS Guide - Frequently Asked Questions Help
How do students view their semester class/course schedule?
How do students view their semester term bill?
How do I view my Financial Aid information?
How to use Attendance Verification in New UIS
See all 30 articles
VPN - Off Campus Access
7
VPN - CiscoAnyConnect for Windows 10 (For Pre-Approved Students taking specific courses ONLY)
VPN - CiscoAnyConnect for MAC (For Pre-Approved Students taking specific courses ONLY)
How do I connect to the Internet off-campus?
Connecting to St. John's Network through Global Protect on an SJU-issued Windows device
Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service
See all 7 articles
Hardware
Lenovo and Apple Devices
10
How to Reset a Computer's IP address
Lost / Stolen Employee Laptops
How to locate your serial number on a MacOS/ Windows based machine
How do I check the OS version on my University-issued device?
How do I remove shared network drives from my computer?
See all 10 articles
3D Printing and 3DPrinterOS Guides
5
Signing into 3DPrinterOS
Basic - Slicing in 3DPrinterOS
Advanced - Installing PrusaSlicer
Advanced - Slicing in PrusaSlicer
3DPrinterOS - No Available Printers Error
Office Printers
4
Guide to Setting Up Secure Print Mode on Windows Devices
Guide to Setting Up Secure Print Mode on Apple Devices
How do I add a Network Printer to my SJU computer?
Printer Services and Maintenance Process
Classroom
Classroom Basic
16
How to use the Document Camera in the Classrooms
Webex in the Classroom
Connecting to WebEx in Classrooms with Grey PTZ Camera - Type 1 Classroom
Connecting to WebEx in Classrooms with Jabra Webcam - Type 2 Classroom
Connecting to WebEx in Classrooms with Pan-Tilt Zoom Camera (PTZ) - Type 3 Classroom
See all 16 articles
St John's Policies and Forms
SJU Information Technology Policies
10
Acceptable Use Policy
Bring Your Own Device (BYOD) Policy
Email Policy
End User Computing Policy
Information and Cyber-Security Incident Response Policy
See all 10 articles
Forms
0
