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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
33
How do I log in to the Sign-on Okta Portal at Signon.stjohns.edu?
How do I schedule an appointment with IT?
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
How Do I Update My Email Password or Multi-Factor Authentication (MFA) for Signon.stjohns.edu?
See all 33 articles
StormCard
3
How do I add funds to my Storm Card account ?
How to mark your StormCard as Lost / Stolen
StormCard FAQ
Services for Students
8
I am a student. How do I locate my Storm Card ID/ X number?
DegreeWorks Tutorial - Accessing Student Advisement Reports
SJU Student Laptop Lost / Stolen Procedure
DegreeWorks Tutorial - What-if Analysis
HOW TO ACCESS CABLE TV USING SPECTRUM U
See all 8 articles
Wireless and Mobile Device
6
How to connect your Gaming Console or Smart Devices to campus WI-FI on SJUGuest
How do I connect to SJUGuest - St. John's Guest Wireless?
Email Setup on Mobile Devices
How do I connect to SJUMobile (WIFI)
Removing existing saved wireless network on Apple devices
See all 6 articles
Voice and Desk Phone Services
3
Setting up a Conference Call Instructions
How to setup Call forwarding on your Avaya Phone
Avaya Quick Reference Guide for Desk Phones
Software
Apporto
1
Apporto Virtual Desktop
Banner
1
Error messages in Banner Admin
Canvas
24
Canvas Student Guides and Video
Post a syllabus
How do I edit the Syllabus in a course
How to Create a Module
How to Create a Page in Canvas
See all 24 articles
Cisco Webex
20
How to login into Webex
Webex Attendee and Participant User Guide
How to schedule a Webex Meeting
Webex - Using Virtual Backgrounds
Automatically Record Webex Meetings
See all 20 articles
EPM
1
EPM/Hyperion/Brio Troubleshooting and Access
MacOS
1
Clear DNS Cache All systems
Microsoft Office / Microsoft Teams
11
Office 365 Installation via SJU Microsoft Account
Microsoft Teams – Creating and Sharing a Link to a Meeting
Removing device associated with your Microsoft 365 account
How to setup Out of Office Notification
Junk Mail
See all 11 articles
OneDrive and Shared Network Drives
5
Connecting to the Professor Drives
How do I login to OneDrive and backup files?
How do I share a file or folder in OneDrive?
One Drive - Frequently Asked Questions
How to check your Microsoft OneDrive / Sharepoint Storage Limit
UIS
4
I can log in to UIS. Where do I change my password?
How do I log in to UIS? (University Information System)
How do I reset my forgotten password for UIS?
UIS Guide - Frequently Asked Questions Help
VPN - Off Campus Access
5
VPN - CiscoAnyConnect for Windows 10 (SJU-Owned Device ONLY)
VPN - CiscoAnyConnect for MAC (SJU- Owned Devices ONLY)
How do I connect to the Internet off-campus?
Connecting to St. John's Network through Global Protect
Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service
Hardware
Lenovo and Apple Devices
4
How to Reset a Computer's IP address
Lost / Stolen Employee Laptops
How to locate your serial number on a MacOS/ Windows based machine
Laptop Loan Booking System
3D Printing and 3DPrinterOS Guides
8
Signing into 3DPrinterOS
Basic - Slicing in 3DPrinterOS
Advanced - Installing PrusaSlicer
Advanced - Installing MakerBot Print
Advanced - Slicing in PrusaSlicer
See all 8 articles
Classroom
Classroom Basic
10
Classroom Basic System Operation for Podiums
How to use the Document Camera in the Classrooms
Webex in the Classroom
Manhattan VC Conference Classroom
Manhattan Standard Classroom
See all 10 articles
St John's Policies and Forms
SJU Information Technology Policies
9
Acceptable Use Policy
Bring Your Own Device (BYOD) Policy
Email Policy
End User Computing Policy
Information and Cyber-Security Incident Response Policy
See all 9 articles
Forms
2
Affiliate Request Form
Access RedForm Macro enabled
