St. John's University Service Desk
Monday-Friday 7:30 a.m to 7:30 p.m EST
Explore How-To's and learn best practices from our knowledge base.
How do I log in to the Sign-on Okta Portal at Signon.stjohns.edu?
How do I schedule an appointment with IT?
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
How Do I Update My Email Password or Multi-Factor Authentication (MFA) for Signon.stjohns.edu?
See all 36 articles
How do I add funds to my Storm Card account ?
How to mark your StormCard as Lost / Stolen
StormCard Frequently Asked Questions
Services for Students
I am a student. How do I locate my personal Student Identification Information (Email address, X number, NT Login, StormCard ID)?
DegreeWorks Tutorial - Accessing Student Advisement Reports
SJU Student Laptop Lost / Stolen Procedure
DegreeWorks Tutorial - What-if Analysis
HOW TO ACCESS CABLE TV USING SPECTRUM U
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Wireless and Mobile Device
How to connect your Gaming Console or Smart Devices to campus WI-FI on SJUGuest
How do I connect to SJUGuest - St. John's Guest Wireless?
Email Setup on Mobile Devices
How do I connect to SJUMobile (WIFI)
Removing existing saved wireless network on Apple devices
See all 7 articles
Voice and Desk Phone Services
Setting up a Conference Call Instructions
How to setup Call forwarding on your Avaya Phone
Avaya Quick Reference Guide for Desk Phones
Apporto Virtual Desktop
Apporto - Virtual Desktop
Error messages in Banner Admin
Canvas Student Guides and Video
Post a syllabus
How do I edit the Syllabus in a course
How to Create a Module
How to Create a Page in Canvas
See all 26 articles
How to login into Webex
Webex Attendee and Participant User Guide
How to schedule a Webex Meeting
Webex - Using Virtual Backgrounds
Automatically Record Webex Meetings
See all 21 articles
EPM/Hyperion/Brio Troubleshooting and Access
Formstack Troubleshooting - Prefilled Information is Missing or Incorrect
Formstack Troubleshooting - Workflows - Specified User Not Found
Formstack Troubleshooting - Login - I don't see Forms or Workspace after clicking the Formstack button in SignOn
Formstack Troubleshooting - Action Required: Re-Authenticate your XXXXX integration
Formstack Troubleshooting - Terms and Conditions Prompt
See all 12 articles
Clear DNS Cache All systems
Microsoft Office / Microsoft Teams
Office 365 Installation via SJU Microsoft Account
Microsoft Teams – Creating and Sharing a Link to a Meeting
Microsoft Office 365 "Installation limit reached" error
How to setup Out of Office Notification
See all 23 articles
OneDrive and Shared Network Drives
How do I login to OneDrive and backup files?
How do I share a file or folder in OneDrive?
One Drive - Frequently Asked Questions
How to check your Microsoft OneDrive / Sharepoint Storage Limit
I can log in to UIS. Where do I change my password?
How do I log in to UIS? (University Information System)
How do I reset my forgotten password for UIS?
UIS Guide - Frequently Asked Questions Help
VPN - Off Campus Access
VPN - CiscoAnyConnect for Windows 10 (SJU-Owned Device ONLY)
VPN - CiscoAnyConnect for MAC (SJU- Owned Devices ONLY)
How do I connect to the Internet off-campus?
Connecting to St. John's Network through Global Protect on an SJU-issued Windows device
Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service
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Lenovo and Apple Devices
How to Reset a Computer's IP address
Lost / Stolen Employee Laptops
How to locate your serial number on a MacOS/ Windows based machine
Laptop Loan Booking System
How do I check the OS version on my University-issued device?
3D Printing and 3DPrinterOS Guides
Signing into 3DPrinterOS
Basic - Slicing in 3DPrinterOS
Advanced - Installing PrusaSlicer
Advanced - Slicing in PrusaSlicer
3DPrinterOS - No Available Printers Error
Classroom Basic System Operation for Podiums
How to use the Document Camera in the Classrooms
Webex in the Classroom
Manhattan VC Conference Classroom
Manhattan Standard Classroom
See all 11 articles
St John's Policies and Forms
SJU Information Technology Policies
Acceptable Use Policy
Bring Your Own Device (BYOD) Policy
End User Computing Policy
Information and Cyber-Security Incident Response Policy
See all 9 articles
Affiliate Request Form