Due to network security requirements, Operating System versions prior to Windows 11 and MAC OS 14 (Sonoma) will not be able to connect to network printers on campus.

Windows 11 OS

  • Navigate to “Printers & scanners.”

    • Located in “Settings”, then “Bluetooth & devices”, then “Printers & scanners” 

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    • You can also search for “Printers & scanners” in the search bar.

  • Select “Add device”

  • If you do not see the device you are looking to connect to in the list, select “Add a new device manually.” 

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  • Select a shared printer by name and type in the print server name and print queue name. Entry will auto-fill as you begin typing. (Refer to the print sheet located on the departmental printer itself. It will contain this info.)

    • When entering the print server name, please modify it to include: admin.ads.stjohns.edu. Ex: \\sq00000000.admin.ads.stjohns.edu\p-000000000

    • If connecting by IP, enter the IP address

  • The printer driver will now be installed on your computer. Follow the prompts. Once added, check the box next to Set as the default printer if you wish to make the printer your new default for all programs.

  • Click on “Print a test page” if you wish to test the connection to the printer, otherwise click Finish.  

Mac OS

  • Navigate to ”Printers & Scanners”

    • Apple Menu, then “System Settings”, then “Printers & Scanners”. 

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  • Select “Add Printer, Scanners, or Fax” 

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  • Select a shared printer by name and type in the print server name and print queue name. Entry will auto-fill as you begin typing. (Refer to the print sheet located on the departmental printer itself. It will contain this info.)

    • When entering the print server name, please modify it to include: admin.ads.stjohns.edu. Ex: \\sq00000000.admin.ads.stjohns.edu\p-000000000

    • If connecting by IP, enter the IP address.

  • The printer driver will now be installed on your computer. Follow the prompts. Once added, check the box next to Set as the default printer if you wish to make the printer your new default for all programs.

  • Click on “Print a test page” if you wish to test the connection to the printer; otherwise, click Finish.  


**If you are still having issues setting up your departmental network printer, please get in touch with Information Technology.
Visit the I.T. Support Portal: https://ithelp.stjohns.edu and click on “Report an Incident”.

Please note that USB printers and “All-in-One” independently purchased printers are not supported by the Information Technology department. You will have to contact the vendor for this support.