The Office of Information Technology continues the work needed to help ensure the security of our systems and data. This includes securing access to our systems, even when our employees are not physically working within our campus locations. 

 

On Wednesday, June 22, 2022, remote access from your University-issued laptop via our virtual private network (VPN) will change. The current VPN application (Cisco AnyConnect) will be phased out and replaced by a similar application, GlobalProtect™, which offers added security features. 

 

The most notable change is all users will be required to use multifactor authentication to log in, which is similar to how many of you log in to UIS, email, and other applications through signon.stjohns.edu. 

The existing Cisco VPN will no longer be active after September 14, 2022.  

 

Also, please note you will only be able to use VPN from a University-issued laptop, as installed and managed by the Office of Information Technology. 

After this date, access to VPN from any personal devices or laptops not issued through our office will no longer work. 

 

GlobalProtect™ will be automatically installed on your laptop. If you are unable to access or locate this application, please submit a help ticket.

 

To access the new VPN: 

  1. Windows devices: https://ithelp.stjohns.edu/support/solutions/articles/16000055779
    • The GlobalProtect application can be accessed through your Program List, as well as from the  icon, visible by clicking on the arrow  on the bottom right of your screen. 

 

  1. Apple devices: https://ithelp.stjohns.edu/support/solutions/articles/16000055780
    • During the automatic install, you will be prompted for your credentials. 
    • Once installed, you can access Global Protect in three ways: 
      • Access the Gray Globe in the top menu bar 
      • In your Applications Folder 
      • In your Launchpad 

 

Your user ID and password will not change. Please continue using your network credentials to log on to VPN. 

 

If you need assistance accessing the new VPN application, or do not see it installed on your device, please contact the Office of Information Technology Service Desk by creating a ticket here. 

 

VPN Frequently Asked Questions (FAQs)



Do I need VPN access?

Many of our systems are now cloud-based and may no longer require that you connect to VPN in order to use the systems while off-campus.

If you have an SJU-issued laptop, and you need access to a service such as the following:

  • Titanium
  • Legal Files
  • Departmental Drives / Network Share folder
  • Linux course software
  • I.T. issued Virtual Machine (VM)


If you are not accessing any of these systems, you may not need the use of VPN, as you should be able to perform your daily functions.


How do I check if it is already installed on my computer?


How do I set up Palo Alto Global Protect VPN for MacOS?


How do I set up Palo Alto Global Protect VPN for Windows?

I have Palo Alto Global Protect on my laptop, but I am receiving an error. What do I do?

Please submit the following form: Global Protect VPN Service Request



I am a student taking a class that requires me to use VPN to connect. How do I connect?

Current VPN software for students is  Cisco AnyConnect for Windows

                                                 Cisco AnyConnect for MacOS