St. John's University Service Desk

Apporto 1

• Apporto Virtual Desktop

Banner 1

• Error messages in Banner Admin

Canvas 24

• Canvas Student Guides and Video
• Post a syllabus
• How do I edit the Syllabus in a course
• How to Create a Module
• How to Create a Page in Canvas

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Cisco Webex 20

• How to login into Webex
• Webex Attendee and Participant User Guide
• How to schedule a Webex Meeting
• Webex - Using Virtual Backgrounds
• Automatically Record Webex Meetings

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EPM 1

• EPM/Hyperion/Brio Troubleshooting and Access

MacOS 1

• Clear DNS Cache All systems

Microsoft Office / Microsoft Teams 12

• Office 365 Installation via SJU Microsoft Account
• Microsoft Teams – Creating and Sharing a Link to a Meeting
• Removing device associated with your Microsoft 365 account
• How to setup Out of Office Notification
• Junk Mail

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OneDrive and Shared Network Drives 5

• Connecting to the Professor Drives
• How do I login to OneDrive and backup files?
• How do I share a file or folder in OneDrive?
• One Drive - Frequently Asked Questions
• How to check your Microsoft OneDrive / Sharepoint Storage Limit

UIS 4

• I can log in to UIS. Where do I change my password?
• How do I log in to UIS? (University Information System)
• How do I reset my forgotten password for UIS?
• UIS Guide - Frequently Asked Questions Help

VPN - Off Campus Access 6

• VPN - CiscoAnyConnect for Windows 10 (SJU-Owned Device ONLY)
• VPN - CiscoAnyConnect for MAC (SJU- Owned Devices ONLY)
• How do I connect to the Internet off-campus?
• Connecting to St. John's Network through Global Protect on a Intune Managed device
• Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service

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Other 0