St. John's University Service Desk

Apporto Virtual Desktop 1

• Apporto - Virtual Desktop for Students

Banner 3

• Error messages in Banner Admin
• How do I access Ellucian On-Demand Training?
• Help Guide for Banner Search (SaaS)

Canvas 59

• Canvas Student Guides and Video
• Post a syllabus
• How do I edit the Syllabus in a course
• How to Create a Module
• How to Create a Page in Canvas

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Cisco Webex 49

• How do I login into WebEx?
• Webex Attendee and Participant User Guide
• Webex - Using Virtual Backgrounds
• Automatically Record Webex Meetings
• Cisco WebEx - Help Guide - Frequently Asked Questions

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EPM 1

• EPM/Hyperion/Brio Troubleshooting and Access

Formstack 14

• Formstack Troubleshooting - Prefilled Information is Missing or Incorrect
• Formstack Troubleshooting - Workflows - Specified User Not Found
• Formstack Troubleshooting - Login - I don't see Forms or Workspace after clicking the Formstack button in SignOn
• Formstack Troubleshooting - Action Required: Re-Authenticate your XXXXX integration
• Formstack Troubleshooting - Terms and Conditions Prompt

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MacOS 1

• Clear DNS Cache All systems

Microsoft Office-Booking-Teams 30

• Office 365 Installation via SJU Microsoft Account
• Microsoft Teams – Creating and Sharing a Link to a Meeting
• Microsoft Office 365 "Installation limit reached" error
• How to setup Out of Office Notification
• Junk Mail

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OneDrive, Shared Network Drives, SharePoint 8

• How do I login to OneDrive and backup files?
• How do I share a file or folder in OneDrive?
• One Drive - Frequently Asked Questions
• How to check your Microsoft OneDrive / Sharepoint Storage Limit
• Microsoft Sharepoint

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Other 2

• Accessing Software in Company Portal
• Panopto Content Retention - Video Archives

UIS 30

• UIS Guide - Frequently Asked Questions Help
• How do students view their semester class/course schedule?
• How do students view their semester term bill?
• How do I view my Financial Aid information?
• How to use Attendance Verification in New UIS

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VPN - Off Campus Access 7

• VPN - CiscoAnyConnect for Windows 10 (For Pre-Approved Students taking specific courses ONLY)
• VPN - CiscoAnyConnect for MAC (For Pre-Approved Students taking specific courses ONLY)
• How do I connect to the Internet off-campus?
• Connecting to St. John's Network through Global Protect on an SJU-issued Windows device
• Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service

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