Effective January 6, 2025:
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SJU’s Panopto video retention policy will be as follows:
By default, all videos that have not been viewed within 1 year will be Archived.
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These videos can be restored in their entirety by putting in a request to Academic Technology (see instructions below).
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All videos that have been Archived for 2 years will automatically be Deleted.
Once deleted, this content cannot be restored.
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In the event video(s) need to be restored from Archive:
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Visit https://ithelp.stjohns.edu, click “Report an Incident.”
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In the ticket, be sure to include as much information as possible, including CRN#, Course Name, Term, and Video Name(s) (whatever of these is applicable).
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Once submitted, allow up to 3 business days for the Academic Technology team to process your request.