If you CAN log in to UIS, but need to update your password, use this checklist to help guide you to change your University Information System (UIS) PIN & SECURITY QUESTION.


(**If your password / PIN is NOT working, and need to request to RESET it, please see this related article: How do I Reset My UIS PIN?)


Before we get started

  • Locate your X-NUMBER before proceeding.
  • Make sure you are navigating to the correct website.
  • If you are new to SJU, have you set up your PIN before?
  • If so, have you set-up a Security Question?

 

I know my x-number

  • Open up your preferred internet browser. (Chrome, Safari)
  • Type the following URL: https://apollo.stjohns.edu OR https://www.stjohns.edu/uis (both lead to the same site).
  •  Click on the box titled “USER ID”.
  • Type your X-NUMBER otherwise known as your X ID NUMBER (For Example: X01234567)
  • If you know your PIN, type it in the 2nd box titled “PIN”
  • If you DO NOT KNOW your PIN, instead of typing a “PIN” click on the “FORGOT PIN” button.
  • You will be prompted with the SECURITY QUESTION you established when you first set-up your account.
  • Remember the ANSWER to your SECURITY QUESTION is CASE SENSITIVE.
  • After you CORRECTLY ANSWER your SECURITY QUESTION you will be prompted to CREATE a new PIN.

 



I am already logged in to UIS and want to update my pin & security questions

  • Click on the PERSONAL INFORMATION link.
  • Click on CHANGE PIN to update your current PIN.
  • To change the SECURITY QUESTION, click on the PERSONAL INFORMATION link.
  • Click on CHANGE SECURITY QUESTION, confirm your PIN, update the QUESTION & ANSWER.

 



I do not know my x-number or security question answer

  • If you are a CURRENT or FORMER STUDENT call the REGISTRAR 1718-990-1339 ( Monday- Thursday 8:30 AM – 4:30 PM | Friday 8:30 AM – 3:00 PM)
  • If you are a CURRENT EMPLOYEE, contact your SUPERVISOR or HUMAN RESOURCES  1718-990-1865 ( Monday – Thursday 8:30 AM – 4:30 PM | Friday 8:30am-3pm)
  •  If you are a FORMER EMPLOYEE call HUMAN RESOURCES 1718-990-1865 Monday – Thursday 8:30 AM – 4:30 PM | Friday 8:30 AM – 3:00 PM