ExamSoft's Examplify testing software is utilized by several of the schools at St. John's University to offer exams without a proctor.
ExamSoft SJU College of Pharmacy and Health Sciences site:
https://ei.examsoft.com//GKWeb/login/sjucphs
Attention Returning Users*: Due to recent changes, your ExamSoft/Examplify username is no longer your X#. You will log in to Examplify (and any other ExamSoft products) with the new username provided in the separate “Welcome Back Email”. Additionally, if you are interested in viewing Strength & Opportunity Reports from last year, please send a request to that course’s instructor directly.
ALERT! DO NOT UPGRADE your Mac OS to Mac OS Monterey until ExamSoft has updated its software compatibility.
1. How do I download the Examplify Software?
Your professor will send you an email with the username and password that you should use to log in to download the software from Examsoft's website. If you have not received one from your professor, please contact your dean's office.
2. What are the minimum requirements for ExamSoft Examplify installation?
Please visit ExamSoft's website to view the minimum requirements:
https://help.examsoft.com/s/article/Minimum-System-Requirements
3. How do I receive Tech Support for my Examplify errors?
ExamSoft Help Website with Chat Tech Support:
https://help.examsoft.com/s/
ExamSoft 24/7 Tech Support Phone line:
866-429-8889, ext. 1
Examsoft Video Help Guides:
https://help.examsoft.com/s/article/Examplify-Get-Started-with-Examplify-Video-Guide
4. I received an "Examplify Quit Unexpectedly" on a Mac. What do I do?
https://help.examsoft.com/s/article/Examplify-ExamID-ExamMonitor-Troubleshooting#MacQuitUnx
5. I have a MacBook with an M1 chip, I am having problems installing the software. What can I do?
https://help.examsoft.com/s/article/Examplify-Installation-on-Macs-with-M1
6. I have a WINDOWS computer. I've finished/uploaded my exam. My background picture on my desktop is changed, showing an "ExamSoft" background. What can I do?
7. I have a Mac OS computer. I've finished/uploaded my exam. My background picture on my desktop is changed, showing an "ExamSoft" background. What can I do?
8. My computer froze up in the middle of the Exam. What do I do?
Follow these instructions as indicated by ExamSoft:
A. DO NOT exit the exam. Wait 30 seconds to let Examsoft attempt a backup cycle.
B. Power off the computer by pressing your computer's power button for 10 seconds until you know your computer is completely off
(Alternatively, you can try Windows: CTRL+ALT+DEL select “shut down”, or, Mac press CTRL+ Power button).
C. Wait 5 seconds and then Restart the computer
D. Resume the exam when prompted
More troubleshooting information can be found here, on the ExamSoft website.
Click Here: ExamSoft Troubleshooting Guide
What else do I need to know?
Time Accommodations: Alert your instructors ASAP if you require any testing accommodations (e.g. Time and a Half, Double Time, etc..)
Anti-virus programs can affect Examplify performance. Students should temporarily disable antivirus programs before starting any secure exams (and re-enabling after the exam has ended).
Questions about Examsoft use in a course should be sent to your instructor directly. The I.T. Help desk does not have access to reset exams, only your professor.