FAQ

Default solution folder, feel free to edit or delete it.

How do I log in to the Sign-on Okta Portal at Signon.stjohns.edu?
The University is consolidating usernames and passwords used to access University services (e.g. email, UIS) using a new single sign-on system calle...
Tue, Feb 22, 2022 at 2:00 PM
How do I schedule an appointment with IT?
Making an appointment with Information Technology’s Academic Technology Department for Application Training, or with the Laptop Support Center for assis...
Mon, Jan 31, 2022 at 5:53 PM
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
This article provides instructions on how to do a password recovery. If you have forgotten your password, please visit signon.stjohns.edu and...
Wed, Apr 27, 2022 at 6:06 PM
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
I Received my YubiKey in the Mail - What do I do next? Unbox your YubiKey from the packaging and save the packaging. Call the Service Desk at 718-...
Thu, Mar 25, 2021 at 8:36 PM
How Do I Update My Email Password or Multi-Factor Authentication (MFA) for Signon.stjohns.edu?
These instructions are for the following concerns: Those that are currently able to log in to https://signon.stjohns.edu, but wish to: * Change the current ...
Wed, Apr 27, 2022 at 6:56 PM
How do I log in to St. John's Connect app? (For Students, Faculty and Staff)
St. John’s Connect app Log in Instructions Students, Faculty, Administrators, Staff   There are 2 methods to log in to St. John's Connect....
Sat, Apr 3, 2021 at 8:03 AM
How do I request Transcripts from Registrar?
This information is from the Office of Registrar: Request a Transcript There are three ways you can order a transcript of your academic record at St. John...
Tue, Jan 11, 2022 at 10:26 AM
How Do I Install and Use Microsoft Teams?
Below are instructions on how to install Microsoft Teams on your computer. 1. Please visit Microsoft's website to download the installation...
Wed, Jan 20, 2021 at 6:48 PM
How Do I Create an Attendance Report From Webex?
After hosting a WebEx meeting, you have the ability to create a report of all of the participants and the times that they entered and left the meeting. Thes...
Thu, Mar 25, 2021 at 8:05 PM
How do I complete the Health and Wellness Screening on SJU Connect?
Health and Wellness Screening Welcome to Campus! The health and safety of our SJU Community is a top priority. To help reduce the spread of COVID-19...
Tue, Jun 22, 2021 at 2:46 PM