Last Updated: March 17, 2026
The following article is intended as a Troubleshooting Guide for Digital Measures admins in the event that a faculty member receives an Access Denied error message when loading Digital Measures, as demonstrated in the image below:
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Who do I contact if I’m a Faculty Member and I need a Digital Measures account?
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If you are a faculty member and you need a Digital Measures account, you will need to contact your school’s DM representative. If you want to use DM and don’t see your school listed below, your school might not have licensing available. If you wish to use DM and don’t currently have any licenses available, please contact your department chairperson or a dean in your school.
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School of Education - Don McClure
Collins College of Professional Studies - Christine Munch
Tobin College of Business - Kristine McGovern
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Troubleshooting Steps for Digital Measures School Representatives:
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Log in to Digital Measures using your Digital Measures Admin Account
.Go to Tools > Users and Security
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Search for the user using their Last Name and First Name.
.If the user’s name does not appear, it is possible that their name was spelled incorrectly or their account has not been created yet. Double-check the spelling of the user’s name in the search engine and that the names are in the correct boxes (Last Name first, then First Name). If the user still does not appear, you may still have to create their account.
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Click on the Edit pencil icon next to the user’s name.
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Locate the “Authentication” drop-down. If it says “Local Authentication,” that is the issue. Change Authentication to “Watermark Navigator,” then when complete, click “Save” at the bottom of the screen.
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Have the user clear their browser cache and cookies, and then try again.
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Below are some articles with instructions on how to update your browser and clear your browser cache/cookies in Google Chrome, in case you are unfamiliar with the process. Please keep in mind that clearing your cache and cookies may sign you out of any pages you have open, so be sure to save any work prior to following these instructions.
Google Chrome
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If the issue persists, please open a ticket with Digital Measures Support by clicking the Question Mark icon in the top right of your screen in Digital Measures, and select “Contact Us.”
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