Set Up a Microsoft Authenticator Account by Signing In

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This method allows you to add your Microsoft account to the Authenticator app by signing in, rather than scanning a QR code.

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Step 1: Install Microsoft Authenticator

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Download Microsoft Authenticator from the Apple App Store or Google Play Store.

Install and set up your account.

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Review the privacy information and tap Accept if prompted, and Open the app.

Step 2: Add an Account

Open the Microsoft Authenticator app.

Tap the + (Add Account) button.

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Select Work or School Account.

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Choose Sign In when the option is available.

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Step 3: Sign In with Your Account

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Enter your entire SJU email address (@my.stjohns.edu or @stjohns.edu).

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Tap Next. Enter your password. Follow the prompts to complete the setup.

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Complete any additional verification steps requested.

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Troubleshooting

"Sign In" Option Doesn't Appear

Some organizations require setup via a QR code instead of direct sign-in. Contact your IT department if you do not see the sign-in option.

Verification Notification Not Received

• Confirm notifications are enabled for Microsoft Authenticator.

• Check that your phone has an internet connection.

• Open the app manually and refresh.

New Phone

Add the account to the new device before removing it from the old device whenever possible.

Multiple Accounts

Microsoft Authenticator supports multiple work, school, and personal Microsoft accounts in the same app.