The University is consolidating usernames and passwords used to access University services (e.g. email, UIS) using a new single sign-on system called Okta. This system will make it easier for you to sign in, provide enhanced security, and give you the ability to reset your own password.
All employees please use signon.stjohns.edu to access your St. John’s University email. Your user ID will be your Active Directory (AD) account and your password will be the same password you currently use for your St. John’s e-mail and wireless.
Going forward, you will also be able to reset and change your current password through this new service. As a reminder, the credentials used for this service are what you use to log into St. John’s email and wireless.
Also, we strongly recommend you bookmark https://signon.stjohns.edu/ and use it going forward.
First-time users of the new Sign-On system will be asked to complete some one-time actions to set up the enhanced security features. Like banks and other financial institutions, we reply to something that you know (your password) and something that you have (your phone) to periodically verify your identity. (This approach is also known as two-factor authentication.) You will need to select the secondary authentication method you’d like to use. The system can send a text message to your phone, rely on an app that runs on your mobile phone or call your desk phone.
Upon first sign-on to a browser or a new device, you will receive an e-mail with the title “St. John's University - New sign-on notification”. This is not spam. This is a normal behavior of the new Sign-On System. You will receive subsequent e-mails when you register a new device, enroll in a form of MFA and reset your password.
FOR EXISTING USERS
For existing users (those who have used this system to access Banner), you will no longer be able to authenticate via “Security Question”. You will be prompted upon log-on to update your Multi-factor Authentication to one of the following types: SMS, Voice Call or Okta Verify (Phone App)
If you have any questions or need assistance, please contact the Information Technology Service Desk at 718-990-5000 (x5000).
INITIALIZE OKTA SETUP
OKTA VERIFY SETUP
SMS AUTHENTICATION SETUP
PHONE CALL AUTHENTICATION
Once signed in, please change your password to something that you will remember:
SELF-SERVICE PASSWORD RECOVERY
Set up a phone number to use for Password Recovery. This will be used if you have forgotten your password.
1. Once signed in to https://signon.stjohns.edu, click on your name in the upper right corner of the screen, and then click SETTINGS.
2. You will be asked to confirm your password once more, for security purposes.
2. Then, click EDIT PROFILE. Then, enter a phone number to use in one of the following Forgot Password Text Message or Forgot Password Voice Call. If you have an international phone number, please be sure to select the appropriate country.
** In the event your password is forgotten, please follow these instructions to reset it: How Do I Reset My Forgotten Password?
If you need additional assistance, please contact our service desk directly.
Service Desk: (718) 990-5000
Hours of Operation: Monday to Friday, 7:30am to 7:30pm