These instructions are for the following concerns:
Those that are currently able to log in to https://signon.stjohns.edu, but wish to:
* Change the current working password;

* If you have a new phone or new phone number and need to add MFA access to it.

* Set up a phone number to receive an SMS text or voice call in the event that you forget the saved password;

* Change the current method of authentication or add an additional method;
** If this is your first time logging in to Signon.stjohns.edu, please follow these instructions: How Do I Sign in to my Signon Okta Portal for the FIRST TIME?

** If you DO NOT know your password or are unable to log in, please attempt these steps here first: Forgot Password Instructions


Changing Your Password: 



Updating your Multifactor Authentication Methods:



1. Log in to your account at the following site: https://signon.stjohns.edu 


2. In the top right-hand corner, click on your “Name”.  Then, click on “Settings”.







3. Once the page opens up, you will have the options to change your password, and enter a phone number to use for a Forgotten Password reset with SMS or Voice Call options. 

You can also change or update your authentication methods in this same screen.

To change your password, please note that your password must meet these requirements:


  • At least 10 characters
  • A lowercase letter
  • An uppercase letter
  • A number
  • A symbol
  • No parts of your username
  • Does not include your first name
  • Does not include your last name
  • Your password cannot be any of your last 5 passwords
  • At least 6 day(s) must have elapsed since you last changed your password



If you can log in to your Sign-On account, it is recommended that you set up more than one security method - One Phone and One Okta Verify.

** Okta Verify will work when you have no cellular signal to receive SMS text messages or phone calls.
** If you get a new phone or reset your phone, receiving an SMS text code will still work.


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After attempting to reset your password, if you are still unable to login, please call our service desk, and press option 2.


Service Desk: (718) 990-5000

Hours of Operation: Monday to Friday, 7:30am to 7:30pm, EST