Making an appointment with Information Technology for the following purposes:
- IT Service Center for assistance with St. John's Accounts or St. John's Laptops
- Training for Classroom Computing Technologies for Instructors
- Pre-Event Technology Training for specialized room and event spaces
Log in to https://signon.stjohns.edu.
(If you have not logged into the Sign-On Portal before, and need assistance, please see: How do I log in to Signon.stjohns.edu?)
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Once logged in to the Sign-On Portal, click on the app labeled "Technology Appointments"
Appointment Topic
Select the appointment type that best fits your needs. There is also a description under each topic describing the topic for each appointment. There is a "Show More Services" that will show all services available.
Choose Date and Time for Appointment
Click on a date with available appointments, and then choose from the list of available times. Once chosen, click “Continue.”
Contact Page
The fields in red will be required to fill out in order to proceed with an appointment.
*An SJU email address MUST be used to request an appointment. Appointments will not be confirmed without it.
A confirmation page will generate when you have successfully scheduled your appointment, containing details of the date, time, description, and location of the appointment requested.
A reminder email with the same details will be sent 24 hours, and 1 hour before the start of the appointment.
In-Person appointments with the IT Service Center have a strict adherence to a schedule. If you are more than 10 minutes late, due to time constraints and to ensure adequate time to resolve issues, your appointment may be canceled. You will have to reschedule should this happen.
Confirmation Email:
An email will also be sent to the requestor with an ICS file to add the appointment to their calendar.
If you need to reschedule or cancel your appointment, please refer to your confirmation email, or the reminder emails that get sent out at 24 hours prior to the appointment start time, or at 60 min prior to your start date.
For questions concerning submitting an appointment request, please visit: https://ithelp.stjohns.edu, and click "Report an Incident."