How do I use the Support Hub?
Multiple departments across the University have partnered together to provide a unified method of obtaining assistance. These departments currently include:
Information Technology, Human Resources, Public Safety, CCPS Support, and HSC Support
A. Submit request as a CURRENT student, faculty, or employee:
Click on the "Sign In" link in the upper right corner of the page. This will allow you to track your requests, as well as view any items restricted to particular departments.
The page will reroute to the Sign-On Portal to enter your St. John's University credentials .
(If you have not signed into this site before, please see these instructions: How do I log in to the Sign-On portal?)
Support Portal Functions:
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REQUEST SUPPORT - For St. John's University Employees in need of requesting new access, new devices, new hardware, or support from specific Business Units, such as Human Resources, Public Safety, CCPS, or HSC.
You will be REQUIRED to sign in for this option.
A. Click on REQUEST NEW SERVICE.
B. Search the Service Requests available for the form that you need. (Please some forms here are restricted to certain groups.)
You can search by keyword in the search bar in the top right corner, or you can select to view All Service Items alphabetically, or you can select a category to view the forms filtered to that area.
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REPORT AN INCIDENT - If you have issues with something not working as expected, for example: if any of your accounts are not working, an SJU-issued laptop not working, etc. Click on the Report an Incident button:
Fill out the form and click SUBMIT.
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VIEW YOUR TICKET HISTORY
You can monitor, review, and respond to all prior requests by clicking on the links at the bottom:
To view previously closed tickets, click the filter at the top and select a different filter option.
B. Submit as Guest
If you are unable to log into https://signon.stjohns.edu, due to access issues, or are no longer a student or employee, you can submit your request as a guest by clicking on "Report an Incident".
If you know your St. John's University Email address, be sure to enter it in the form, as well as an alternate personal email address to contact you.
