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** For additional Frequently Asked Questions regarding College Advantage Access, please see: College Advantage FAQs
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  1. You will receive a welcome email with an activation link to the personal email address that you used to apply to the University. You must click on the Activate Okta Account link to activate your account. Your username will be listed underneath the activation box.
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  2. Once you click on the Activation Link:
    You will be taken to a page to set up your password. Click on the “Set up” link.
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  1. Please create a complex password that meets the requirements listed. Re-enter the password to confirm. Then, click Next.
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  1. Our primary verification method is to use the Okta Verify app, which must be installed on a mobile device. Click on the Set Up link.
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  2. Please download and install the Okta Verify App from your mobile device’s app store.
    Okta Verify for Android - Google Play Store or Okta Verify for iOS
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  3. Okta Verify Setup
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    Once scanned, the account will be registered with Okta. The following settings will appear, depending on your device (Android or iOS):
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    Tap the back arrow to return to the screen. Then, click Done.
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  4. After Okta Verify is connected, you will be required to set up a security question and answer.
    *This will be used if you need to request a password reset in the future.
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  5. Choose a security question, or create your own.
    This question will be required to have this answer should you ever need to initiate a password reset.

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  6. To confirm the security question, you will receive a prompt for MFA. Click on the “Send Push” button to proceed.
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  7. After confirming your MFA, you will be prompted to set up a Phone connection. A phone connection is also required for any future password resets. Click on the Set up button. On the setup page, enter your phone number. Then, click “Receive a code via SMS.”
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  8. You will now be redirected to the Sign-On Portal.
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It is recommended that you add an alternative method of authentication, such as SMS, to use if you change your phone or have to reset your phone and the account registration with Okta Verify is no longer valid. Please follow these steps to update or add to your security settings:
How do I add or modify the security settings on my Sign-On Portal?

If you have any difficulties trying to log in or need additional assistance:

Please call our Service Desk: (718) 990-5000, Monday - Friday, 7:30 a.m. to 7:30 p.m. EST

You may also submit a request for support: https://ithelp.stjohns.edu, click “Report an Incident.”