I have not logged in for the first time, what do I need to do first?

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You should have received an email to the email account that you used to apply to the University.

The email contains a security token that is unique to you. It is required to be entered in the temporary password set up specifically for your account.  The email will be sent from “[email protected],” with the subject “St. John’s University - Welcome to the Sign-On Portal!”

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To locate this email:

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  • Search your email account to see if it went to your spam or junk folders.

  • Search your deleted folder to see if you accidentally deleted it.

  • If you are unable to locate the email, you can:

    • Submit a request for support to: https://ithelp.stjohns.edu by clicking “Report an Incident.”

    • Call our Service Desk at (718) 990-5000, Monday to Friday, 730am to 730pm EST.
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Step-by-step directions to log in for the first time:

Welcome to St. John's University - Sign-On Portal Guide