These are instructions on how to complete an Online Access Request for an individual. These instructions are intended to be completed by a Manager/Supervisor and not by the individual requesting access.

  1. Login to

    Enter your SJU email address and your SJU network password used to access email.

    Signon Portal

  2. Once logged in, click on the IT Support icon. 

    IT Support

  3. Complete your set up Multi-factor authentication. Be sure to click the “Send Push” or “Send Code” button to receive interaction from the system.

  4. When the IT portal opens, please click on the “Sign In” link in the upper right.

    Click Sign In

  5. Click “Request New Service

    Request New Service

  6. Click on “Accounts and Access

  7.   To get started click on the Access Request Form. Please follow the detailed instructions and allow up to five (5) business days to process.

    If you have any questions, please call our Service Desk: 718-990-5000; Hours of Operation: Monday to Friday, 730am to 730pm EST.