St. John's University Service Desk

Every device connected to your network has a unique identifying MAC address. If you are having issues connecting to the internet, we will need this informat...

                    This article is for those new to St. John's University and have Technology questions.  Your log-in access to most thin...

If your St. John’s University issued / managed laptop is ever lost or stolen, as soon as you realize the laptop is no longer in your possession, it is your ...

Article: 1931902984 Laptop Support Questions: 1. I am an Administrator/ Staff member, where can I request hardware? 2. I am a faculty member, wh...

Article # 1997176837 This is a Blank Federal SAP appeal form to download at any given time. Click here to download form BLANK FEDERAL SAP APPEA… ...

This article will guide you on how to set up your access to a Shared Network Drive Folder. ** If you need to know how to remove an older network...

Article # 2019491948 Summary Please refer to the instructions below to complete the Printing and Distribution Online and External Mail Service Request f...

Article # 2037972993 Get LiveSafe Request Help Communicate with local emergency services and your school’s safety officia...

How to enable Remote Desktop (RDP) on Windows 10/11 How to initiate an RDP session to remotely connect to a computer How to end a Remote De...

Whether you are a new employee or faculty to the University, or you have received a replacement or upgraded laptop, or if you have had your laptop servic...