FAQ

Default solution folder, feel free to edit or delete it.

I am having problems seeing my email in an app on my phone or personal laptop. What happened?
A security measure, initiated during the Spring 2022 semester, regarding how you view your SJU email has been put into effect. Please see the following Uni...
Mon, Dec 19, 2022 11:28 AM
Printer Services and Maintenance Process
Article: 11600835 As of October 2023, The University has engaged Carr Business' Systems, Inc. to implement a Managed Print Services for all department...
Thu, Jan 25, 2024 11:05 AM
How to Find Your Device's Network Hardware (MAC) Address
Every device connected to your network has a unique identifying MAC address. If you are having issues connecting to the internet, we will need this informat...
Sat, Sep 10, 2022 7:58 AM
"How Do I" Guide, Frequently Asked Technology Questions
                    This article is for those new to St. John's University and have Technology questions.  Your log-in access to most thin...
Thu, Aug 24, 2023 3:03 PM
How to handle a stolen/lost SJU laptop
If your St. John’s University issued / managed laptop is ever lost or stolen, as soon as you realize the laptop is no longer in your possession, it is your ...
Fri, May 6, 2022 9:55 AM
Employee Laptop Related Q&A
Article: 1931902984 Laptop Support Questions: 1. I am an Administrator/ Staff member, where can I request hardware? 2. I am a faculty member, wh...
Fri, Oct 6, 2023 12:31 PM
St. John's U Connect Mobile App
The St. John’s U Connect Mobile App is your one-stop shop for all the systems, information, communities, and updates you'll need to succeed at...
Mon, Mar 11, 2024 4:44 PM
How to navigate St. John's U Connect - WebVersion
Welcome to your portal - a central location where you can access the systems, people, information, and updates you need to succeed at St. John's Univ...
Fri, Aug 5, 2022 1:19 PM
Satisfactory Academic Progress Appeal Form
Article # 1997176837 This is a Blank Federal SAP appeal form to download at any given time. Click here to download form BLANK FEDERAL SAP APPEA… ...
Mon, Jan 9, 2023 2:23 PM
How do I access my Shared Network Folder Drives?
This article will guide you on how to set up your access to a Shared Network Drive Folder. ** If you need to know how to remove an older network...
Fri, Oct 20, 2023 1:47 PM