FAQ

Default solution folder, feel free to edit or delete it.

How do I log in to a computer on campus?
If you need to log in to a computer in a classroom podium or a computer lab while you are on campus, you will use the same exact username and pas...
Wed, Sep 29, 2021 8:18 PM
How do I log in to and use Canvas?
Signing into Canvas Use the following steps to sign in to Canvas  Using your web browser, log in to the Sign-On Portal at https://signon.stjohn...
Mon, May 8, 2023 6:12 PM
How to adjust the permissions to an Outlook calendar's availability
Increased collaboration is a perk of students, faculty and staff all being in the same Office 365 environment. To modify a calendar's permissions level...
Tue, Nov 9, 2021 5:28 PM
How do I update my security question in the Sign-on Portal?
1. Log in to your account at the following site: https://signon.stjohns.edu  2. In the top right-hand corner, click on your “Name”.  T...
Tue, Sep 5, 2023 5:43 PM
ExamSoft Examplify FAQs
  ExamSoft's Examplify testing software is utilized by several of the schools at St. John's University to offer exams without a proc...
Wed, Sep 11, 2024 10:43 AM
I am having problems seeing my email in an app on my phone or personal laptop. What happened?
A security measure, initiated during the Spring 2022 semester, regarding how you view your SJU email has been put into effect. Please see the following Uni...
Mon, Dec 19, 2022 11:28 AM
How to Find Your Device's Network Hardware (MAC) Address
Every device connected to your network has a unique identifying MAC address. If you are having issues connecting to the internet, we will need this informat...
Sat, Sep 10, 2022 7:58 AM
"How Do I" New User Technology Guide, Frequently Asked Questions
                    This article is for those new to St. Jo...
Tue, Jan 14, 2025 11:36 AM
How to handle a stolen/lost SJU laptop
If your St. John’s University issued / managed laptop is ever lost or stolen, as soon as you realize the laptop is no longer in your possession, it is your ...
Fri, May 6, 2022 9:55 AM
Employee Laptop Related Q&A
IT Service Center Questions: I am an Administrator/ Staff member, where can I request hardware? I am a faculty member, where can I request a laptop?...
Thu, Dec 12, 2024 3:33 PM