St. John's University Service Desk

  On a Windows Computer: Click Start, then Run. Type CMD in the OPEN field. Right click on the Command Prompt, and click Run as Administrator. ...

If a laptop that was assigned to an employee is declared lost or stolen, the employee needs to report the equipment as lost/stolen with Public Safety, in ad...

On an SJU-issued laptop, serial numbers can be found on the bottom of the laptop. This is usually on a manufacturer sticker or written on the base plate its...

If you are currently using a device issued by the University, and you need to confirm which OS version you are using, please follow these steps: ...

Article: 2136702977 This article will guide you on removing a network drive you no longer have access to, or no longer want to appear on your system. ...

Microsoft Bitlocker Recovery Error - Student SJU Laptop St, John’s University does not encrypt student Academic Computing Initiative La...

How To Sign/Log Out Of Your Podium Computer Click on the Windows Icon, located in the center of the Task Bar.   Click on &quo...

This system is created for St. John’s University employees, and active students to request a laptop for long-term situations ( 5+ hours). Equipment is picke...

When an unencrypted USB removable media is inserted into a university-managed Windows PC, the BitLocker software will detect the unencrypted...

When an unencrypted USB removable media is inserted into a university-managed Macintosh, the Jamf Protect security software will detect the unencrypted medi...