Lenovo and Apple Devices

This section includes solutions for both Laptop and Desktop equipment.

How to Reset a Computer's IP address
  On a Windows Computer: Click Start, then Run. Type CMD in the OPEN field. Right click on the Command Prompt, and click Run as Administrator. ...
Wed, Jan 12, 2022 9:53 AM
Lost / Stolen Employee Laptops 
If a laptop that was assigned to an employee is declared lost or stolen, the employee needs to report the equipment as lost/stolen with Public Safety, in ad...
Tue, Sep 19, 2023 10:08 AM
How to locate your serial number on a MacOS/ Windows based machine
On an SJU-issued laptop, serial numbers can be found on the bottom of the laptop. This is usually on a manufacturer sticker or written on the base plate its...
Thu, Jun 2, 2022 12:01 PM
Laptop Loan Booking System
This system is created for St. John’s University employees, and active students to request a laptop for 1 to 10 days.  Equipment is picked up and returned...
Wed, Feb 14, 2024 9:23 AM
How do I check the OS version on my University-issued device?
If you are currently using a device issued by the University, and you need to confirm which OS version you are using, please follow these steps: ...
Mon, Aug 29, 2022 8:24 PM
How do I remove shared network drives from my computer?
Article: 2136702977 This article will guide you on removing a network drive you no longer have access to, or no longer want to appear on your system. ...
Thu, Jan 19, 2023 7:07 PM
How do I fix a Bitlocker Recovery Error on my SJU Laptop?
Microsoft Bitlocker Recovery Error - Student SJU Laptop St, John’s University does not encrypt student Academic Computing Initiative La...
Mon, Mar 20, 2023 10:10 AM
How To Sign/Log Out Of Your Podium Computer
How To Sign/Log Out Of Your Podium Computer Click on the Windows Icon, located in the center of the Task Bar.   Click on &quo...
Wed, Sep 6, 2023 9:53 AM
Make a reservation through the "Laptop Loan Booking System" (Get Connect 2)
This system is created for St. John’s University employees, and active students to request a laptop for long-term situations ( 5+ hours). Equipment is p...
Fri, Oct 6, 2023 12:37 PM