If you are trying to log in to the Sign-On Portal on, and need some additional assistance, below are the different areas in which to help. Please click on the links below.

(*If you were looking for UIS help, please see these instructions: UIS GUIDE)

Check out our How do I Series for additional help "ACCESS THE SIGNON PORTAL"

Logging in for the first time, Set up Instructions

This is for individuals that have never logged in to the Sign-On Portal and need some assistance completing the setup process.

My Password isn't working, and I need to reset it.

If you have logged in to the Sign-On Portal before, but do not remember your password, we have some helpful steps to follow to reset your password yourself.

I am receiving an error that says that my account is locked.

If you entered your password incorrectly too many times, this can lock your account. This guide will walk you through getting your account unlocked. 

Once it is unlocked, then you can follow the link above to follow the steps to reset your password.

I received an email that says my password is expiring soon. How do I change it?

Passwords must be changed every 180 days. When changed, passwords must be a minimum of 10 characters long, and contain at least one: capital letter, lowercase letter, number and a special character, such as:  ! @ # $ % & * . Passwords may not repeat any of your previous 5 passwords.

I have a new phone or a new phone number to use for my security information for Multi-factor Authentication. How do I change it?

It is recommended that you enable multiple versions of Multifactor Authentication or MFA. There is the ability to use Texting (or SMS), Voice Call, or an authentication app called Okta Verify. The SMS MFA will continue to work even if you change your phone, as long as you have the same phone number. If you are in an area without good cell service to receive SMS, but you have internet access via Wi-Fi, it is recommended that you then use the Okta Verify app. If you only have access to a phone device that simply allows Voice Calls, such as a landline phone in your home or office, or have a cell phone that does not have SMS or Internet capabilities, you can set up the MFA for a Voice call.

How do I update my security question for the Sign-On portal?

In the event that you forget your password, or lock your account, there is a Self-Service feature to be able to reset your password yourself. To confirm your identity, you will be asked to answer a security question that you selected when you set up your account. In order to confirm your security question & answer, please follow these steps.

If none of these steps help you, and you need additional assistance, please call our Service Desk, and press option 2:

Contact: 718-990-5000

Hours of Operation: Monday to Friday, 730am to 730pm,  EST

Additional assistance can also be requested from our Self-Service Portal, by clicking on "Report an Incident":