This article is for those who are new to St. John's University and have Technology questions. 


Your log-in access to most things on campus will require you to utilize your Sign-On Portal credentials.



How do I log in to my email address?


* I can log in, but need to change my password. How do I do that?


* I forgot my password. How do I reset the password in the portal?

* How do I set up my SJU email on a mobile device?


* I am having problems viewing my email in an app on my phone or personal laptop. What happened?

* How do I install my free Microsoft Office on my computer?


          * How do I download and install Microsoft Teams?

          * How do I manage my storage in Microsoft OneDrive?



How do I access UIS?


* I forgot my UIS PIN, how do I reset it?


          * I do not know my X ID number or my Storm Card ID number, how do I find it?


           * I lost my Storm card. How do I get it replaced?


I am an active student / Faculty / Employee. How do I access SJUMobile Wi-Fi while on campus?


I am a visitor, how do I access Wi-Fi?  How do I access SJUGuest?



How do I log in to a computer on campus in a classroom or a computer lab?


How do I log in to the SJU Connect App?


How do I access the online library?

How do I log in to and use Canvas for my Classes?


How do I request support from IT?



For Students:

I live in a Residence Hall, how do I connect my Smart TV or Gaming device to the Wi-Fi?


How do I print while on Campus?


For Employees:

How do I set up my Voicemail on my SJU Extension?



For assistance with any of these questions, please feel free to contact our Service Desk.

Service Desk: 718-990-5000

Hours of Operation: Monday to Friday, 7:30 am to 7:30 pm  EST