"How Do I" New User Technology Guide, Frequently Asked Questions
This article is for those new to St. John's University and have Technology questions.
Your log-in access to most things on campus will require you to utilize your Sign-On Portal credentials.
Sign-On Portal Help Guide - Forgot Password? Locked out? Need to change security info?
How do I locate my University ID number?
How do I log in to a computer on campus in a classroom or a computer lab?
How do I log in to and use Canvas for my Classes?
How do I log in to the St. John's U Connect Mobile App?
How do I sign in to the St. John's U Connect App - WebVersion?
How do I access the online library?
How do I print in the Law Library?
I am an active student / Faculty / Employee. How do I access SJUMobile Wi-Fi while on campus?
How do I connect my ChromeBook to the wifi while on campus?
I am a visitor, how do I access Wi-Fi? How do I access SJUGuest?
Microsoft Office 365 Help Guide - Frequently Asked Questions:
How do I install Microsoft Office from my SJU account? How do I use Microsoft Teams? How do I access my 5TB OneDrive storage? How do I report a suspicious email? How do I set up my SJU email on my phone?
All UIS-related Questions:
How do I access UIS? How do I reset my UIS Pin? How do I add an Authorized User to TouchNet to pay my bill? How do I obtain a Parking Permit?
Canvas-related Questions
How do I log in and use Canvas? What happens if I don't see my course listed? How do I get help?
Wireless Printing on Campus
How do I log in and use wireless printing when I am on campus? Where can I find a Wepa Print station? How do I get help?
All StormCard Related Questions:
How do I add Flex Dollars to my StormCard? I lost my StormCard. How do I get it replaced? I do not know my StormCard ID number, how do I find it?
How do I request support from IT?
For Resident Students:
Technology Services available to students in the Residence Halls:
Connecting Gaming devices to Wi-Fi, Connecting Smart speakers (Alexa/Google Home) to Wi-Fi, Connecting to Spectrum U, etc
For Employees:
How do I set up my Voicemail on my SJU Extension?
Do I need VPN for work? How do I get it installed?
For assistance with any of these questions, please feel free to contact our Service Desk.
Service Desk: 718-990-5000
Hours of Operation: Monday to Friday, 7:30 am to 7:30 pm EST